Can I install before I travel?

Yes, and we recommend it. Installing only downloads the eSIM to your device. It doesn't count days or data until you turn on Data Roaming at your destination.

The QR code won't scan. What now?

Open the QR code on another screen, on a computer or printed, and scan it with the phone that will use the eSIM. If you're installing on that same phone, use the Install with one tap button in the dashboard, or type the code manually in your eSIM settings.

I installed it but have no signal at my destination.

Check that you turned on Cellular Data and Data Roaming for the Movisim line. Restart the phone. If it persists, pick the network manually in network settings or message us on WhatsApp.

Do I need to set up the APN?

On most phones the APN is automatic. If you do need to set it manually, the APN is shown in your dashboard, on the eSIM screen.

Can I use the same QR code on two phones?

No. Each eSIM installs on a single device. If you delete it by accident, you can resend the QR code from the dashboard and reinstall on the same phone.

When does the eSIM expire?

The clock starts at activation, when you turn on data at your destination. Installing beforehand doesn't use up the plan.

Installation guide

How to install and activate your eSIM

Installing takes under 2 minutes and can be done before you travel. Your eSIM only starts counting once you turn on data at your destination.

Three ways to install

Pick whatever is easiest for you. All of them use your order details, saved in your dashboard and in the delivery email and WhatsApp.

One tap

On the same phone that will use the eSIM, tap your system button in the dashboard. The install opens pre-filled, no QR needed.

QR code

Open the QR code on another screen or printed, and scan it with the camera of the phone that will use the eSIM.

Manual code

If you prefer, type the SM-DP+ address and activation code by hand in your eSIM settings. The details are in your dashboard.

Before you start

Check your phone supports eSIM

It must support eSIM and be carrier-unlocked to use other networks.

See compatible phones

Stay on Wi-Fi

Installing downloads the eSIM over the internet. Keep the phone on a stable Wi-Fi network.

Install before you travel

You can install it calmly at home. You only turn on data once you reach your destination.

Step by step by system

The steps below use the QR code. To install on the same phone without a QR, use the Install with one tap button in your dashboard.

iPhone (iOS)

1
Stay on Wi-Fi
Keep the iPhone connected to a stable Wi-Fi network before installing.
2
Open eSIM settings
Go to Settings, Cellular (or Mobile Data), Add eSIM, Use QR Code.
3
Scan the QR code
Point the camera at the order QR code, opened on another screen or printed.
4
Confirm and leave it ready
Tap Continue, then Add Cellular Plan. You can leave it installed: you activate at your destination.

Samsung Galaxy (Android)

1
Stay on Wi-Fi
Keep the phone connected to a stable Wi-Fi network before installing.
2
Open SIM manager
Go to Settings, Connections, SIM manager and tap Add eSIM.
3
Scan the QR code
Tap Scan carrier QR code and point at the order QR code, opened on another screen.
4
Confirm and leave it ready
Confirm the plan download. Leave it installed and activate when you reach your destination.

Other Android phones (Google, Motorola, Xiaomi)

1
Stay on Wi-Fi
Keep the phone connected to a stable Wi-Fi network before installing.
2
Open network settings
Look for Connections, Mobile network or SIM manager and choose Add eSIM.
3
Scan the QR code
Choose to scan a QR code and point at the order QR code. Confirm the plan download.
4
Leave it ready
Each model has a slightly different path. If in doubt, message us on WhatsApp and we'll help step by step.

Activate when you land

The eSIM stays installed but paused until you turn on data. That way it doesn't start counting before your trip. When you land:

1
On iPhone
Settings, Cellular: choose the Movisim line, turn on Turn On This Line, Cellular Data and Data Roaming.
2
On Android
Settings, SIM manager: enable the Movisim eSIM and turn on Data Roaming.
3
If there's no signal
Wait a few minutes and restart the phone. If it persists, pick the network manually in settings or message us.

Common install questions

The questions we get most when it's time to install.

Yes, and we recommend it. Installing only downloads the eSIM to your device. It doesn't count days or data until you turn on Data Roaming at your destination.
Open the QR code on another screen, on a computer or printed, and scan it with the phone that will use the eSIM. If you're installing on that same phone, use the Install with one tap button in the dashboard, or type the code manually in your eSIM settings.
Check that you turned on Cellular Data and Data Roaming for the Movisim line. Restart the phone. If it persists, pick the network manually in network settings or message us on WhatsApp.
On most phones the APN is automatic. If you do need to set it manually, the APN is shown in your dashboard, on the eSIM screen.
No. Each eSIM installs on a single device. If you delete it by accident, you can resend the QR code from the dashboard and reinstall on the same phone.
The clock starts at activation, when you turn on data at your destination. Installing beforehand doesn't use up the plan.

Still unsure? Check whether your device is compatible on the compatibility page or message us on WhatsApp.

Already bought your eSIM?

Your QR code, your device's guide, and the one-tap install button are all in your dashboard.

Go to my dashboard See plans